Our Warranties
Overview
Relax and enjoy your new fence knowing that our labor and materials warranty programs offer worry-free protection.
LABOR
We confidently stand behind our services by including a standard warranty on all new fence installations. You are not required to register your fence with us in order to be eligible for any warranty.
- Our standard warranty covers defects in workmanship for one year after installation, including gate closures and locking mechanisms. The warranty does not cover damage caused by Acts of Gods, weather, incidental damage by humans or pets, and impact or other conditions beyond our control.
- You will also void your warranty if you make any structural changes / alterations to your fence after installation.
- Please note that customer failure to pay in accordance with terms contractually agreed upon voids all warranty coverage.
MATERIAL
Peerless Fence Group partners with leading fence material companies who stand behind their products with best-in-class warranty programs. Please refer to the warranty for your specific fence material below or visit the manufacturer website for more detailed warranty information.
- You must register your fence in order to be eligible for the warranty on certain materials.
- Warranties do not cover damage caused by Acts of Gods, weather, incidental damage by humans or pets, and impact or other conditions beyond our control.
- Wind damage to gates not properly closed or not securely latched also are not covered.
- You will also void your warranty if you make any structural changes / alterations to your fence after installation.
- Please note that customer failure to pay in accordance with terms contractually agreed upon voids all warranty coverage.
Aluminum
Transferable Limited Lifetime Warranty that warrants against peeling, flaking, splintering, corrosion, rusting, or abnormal discoloration under normal and proper usage. See complete warranty and registration information at our vendor's website.
Chain Link
The product line is warrantied to be free from manufacturing defects in materials and workmanship under normal and proper usage for one year from the date of installation.
Composite
Limited Warranty that warrants these products to be free from manufacturing defects in materials and workmanship under normal and proper usage. See complete warranty and registration information at our vendor's website here or here.
Steel
Limited Warranty that warrants the electrocoated surface on all panels, posts, and gates is guaranteed against cracking, peeling, chipping, blistering, or corroding under normal and proper usage. See complete warranty and registration information at our vendor's website.
Vinyl
Transferable Limited Lifetime Warranty that warrants these products against peeling, flaking, splintering, corrosion, rusting, or abnormal discoloration under normal and proper usage. See complete warranty and registration information at our vendor's website.
Green-Treated Wood
The product line is warrantied to be free from manufacturing defects in materials and workmanship under normal and proper usage for one year from the date of installation.
Western Red Cedar
The product line is warrantied to be free from manufacturing defects in materials and workmanship under normal and proper usage for three years from the date of installation.
Copperwood
25-Year Limited Warranty that warrants any component of your fence that is damaged by insects or rot will be replaced. See complete warranty and registration information at our vendor's website.
Untreated Pine
The product line is warrantied to be free from manufacturing defects in materials and workmanship under normal and proper usage for one year from the date of installation.
Wrought Iron
1-Year Warranty that warrants against any defects in materials and workmanship as well as for the powder coated surface for adhesion protection against chipping, cracking, peeling, or blistering under normal and proper usage (if applied).
HOW TO FILE A CLAIM UNDER WARRANTY
Need to file a claim? Just follow the steps below to start the process.
- Take pictures of the issue.
- Call our Customer Service Department at 630.584.7710.
- If possible, provide the manufacturer name, fence model, year of installation, and gate model and hardware (if applicable).
- Email pictures to info@peerlessfence.com after your claim is taken.
- Once your claim and pictures are reviewed, we will contact you to set up an appointment to either fix your issue or order replacement parts. Any reinstallations done under warranty will be at no charge.
